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Governor Andrew Cuomo wants to make the DMV more customer-friendly. 

Cuomo is moving forward with a proposal he hopes will end the usual thought process of the DMV being an altogether tedious and time-consuming place to do business. The governor wants to see customer-service reps at DMV offices greeting motorists, along with self-serve kiosks. The changes are aimed at slashing the average hour-long wait at DMV offices in half.  Fifteen locations will implement the governor's plan this month for a test-run.

A representative from the Batavia DMV says that those pilot locations only apply to state DMV offices, not county locations like the one in Batavia. Most of those 15 test-run locations are downstate.

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